| A | B |
|---|
| appearance | the way you look or dress |
| articulation | speaking clearly |
| critical listening | focusing on a sound to determine credibility |
| communication | the process of creating understanding through the exchange of messages |
| communication breakdown | when communication fails because of interference |
| context | the setting of communication |
| contradict | when the verbal and nonverbal messages aren't the same |
| dialect | a regional subsystem of language |
| empathetic listening | focusing on a sound to identify an opinion or emotion |
| extemporaneous speaking | delivery with notes |
| eye contact | looking at the sender or receiver |
| facial expressions | the looks made with one's face |
| feedback | a response to the sender's message |
| movement | gestures |
| hearing | the sense through which sound is received |
| impromptu speaking | delivery without preparation |
| interference | anything that prevents shared meaning |
| interpersonal communication | communication with 1-3 other people |
| intrapersonal communication | communication with yourself |
| jargon | a subsystem of language made up of technical and specific words for a particular activity |
| language | groups of words |
| language interference | when language (jargon, slang, dialect) causes communication breakdown |
| listening | concentrating on a sound, interpreting it, and reacting to it |
| listening for enjoyment | to take in for personal pleasure |
| listening for information | to identify and retain details |
| manuscript speaking | delivery by reading |
| mass communication | communicating with a large group through the use of media |
| memorized speaking | delivery by memory |
| message | an idea shared by a sender |
| negative feedback | feedback that tells the sender that the message was not received, understood, and/or agreed with |
| nonverbal communication | messages without words |
| perception | one's opinion or interpretation of a message |
| precision listening | listening for exactness |
| physical interference | when your senses are distracted and cause communication breakdown |
| pitch | how high or low your voice is |
| positive feedback | feedback that tells the sender that the message was received, understood, and/or agreed with |
| posture | how you stand or sit |
| public speaking | speaking in front of a large group of 13 or more people |
| process | steps that bring about results |
| psychological interference | when someone’s thoughts cause communication breakdown |
| rate | how quickly or slowly you speak |
| receiver | person for whom a message is intended |
| reinforce | when the verbal and nonverbal messages are the same |
| replace | when the verbal messages are sent instead of verbal messages |
| sender | the person who has a message to communicate |
| shared meaning | when messages and feedback are communicated successfully |
| slang | a subsystem of language made up of informal words used by generational groups |
| verbal | using your voice to communicate a message |
| intended message | an idea that the sender meant to share |
| received message | how an idea is interpreted by a receiver |
