| A | B |
|---|
| Someone who sets and clears tables and helps restaurant servers | Bus Person |
| What are bus persons responsible for? | Preparing for service, setting tables, and creating a friendly atmosphere. |
| Place ______ to the right of the knives | spoons |
| When bus persons clear and reset tables promptly after guests leave, who are they helping? | Restaurant servers |
| Bus persons must demonstrate ____________ behavior to display superior performance standards | professional |
| Bus persons must be alert to ______ procedures to display superior performance standards | safety |
| What are plates, bowls, cups and saucers, and serving pieces? | China |
| What are the tools that guests need to eat their meals comfortably? | Silverware |
| What is washable silverware, such as forks, knives, and spoons typically made of? | Stainless steel |
| Bus persons must take the necessary steps to make sure each guest has a ________ experience. | positive attitude |
| Where are sugar packets placed? | In a caddie |
| When bus persons arrive early, what is a duty they are expected to do? | Adjust environmental controls in the restaurant |
| Why is the guest's first impression of the table important? | It sets the tone for a pleasing dining experience |
| ______ _______ are a necessary and important part of professional food presentation. | Folded napkins |
| Fish forks, snail tongs, demitasse spoons | Special silverware |
| What is the first step in preparing tables for service? | Clean tables and chairs |
| What is the last step in preparing tables for service? | Check the overall appearance of the table |
| Place _____ to the left of the base plate or space | forks |
| What is a step in cleaning containers? | Spraying them with an approved sanitizing solution |
| Where can forks and plates be chilled? | A freezer, refrigerator, or a special chiller |
| What does table-side cart service turn a routine dining experience into? | A special form of entertainment |
| What is used to wash the shelves, pedestals, legs, and wheels of the cart? | A clean, wet cloth, along with soapy water |
| What are side stations? | They store extra supplies |
| How long must bus persons wash their hands for? | At least 20 seconds |
| Four ways that butter is prepared | Butter chips, curls, rosettes, molds |
