| A | B |
|---|
| When serving food, what is the servers job ? | they always know about the daily specials, the soup of the day, or the vegetable of the day |
| What is pre- busing? | removing items that the guest no longer need throughout their meal |
| What do you make sure when you check back at a table ? | if your guests are satisfied |
| How should servers respond to dissatisfied guests? | listen and apologize to your guest and taking appropriate actions |
| What should servers suggest if guests say they are too full for dessert? | suggest a light item such as ice cream or suggest that guests share a dessert |
| What is the first step to preparing take out items ? | you wash your hands thoroughly |
| What do guest check folders do ? | keep checks clean and provide a place for guests to put their money or credit cards |
| What is an house account? | guests who are staying at the property with approved credit accounts may charge restaurant meals and drinks to their room |
| Why do tables need to be cleaned and reset promptly? | Possible to seat waiting guests quickly and it adds to the neat appearance of the dining room |
| What is a city ledger account? | some local customers may have charge account, this allows them to be directly billed each months |
| What attitude does a server have when greeting guests? | they should always smile and give a warm greeting |
| Why should servers greet guests immediately? | They put guests at ease and assures them that someone will take care of them |
| Encouraging a guest to order desserts after a meal is an example of _________ selling | Suggestive selling |
| Suggesting that a guest order a strip steak for $16.95 rather than a chop steak that sells for $8.95, this is an example of ________ selling | Upselling |
| Which of the following is a primary task for restaurant server? | Set up banquets and other functions promptly |
| By writing orders neatly, Restaurant servers provide excellent service for | Kitchen Staff team members |
| What is a side station? | Areas where supplies are stored. |
| What are service trays? | Trays to transport food, dishes, and equipment |
| What is a 12-14 inch tray used for? | Serves beverages |
| What is a 27 inch long and oval tray used for? | Serves food |
| What should servers provide for children? | High chairs and booster seats |
| When should servers greet guests? | Within 30 seconds after they are seated. |
