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Java Games: Flashcards, matching, concentration, and word search. |
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Chapter 15 Restaurant Server
A variety of games with questions based on Chapter 15 (Kirk Obrador, Kyle Dalope, Ethan Buenaseda, Corey Abiva)
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| What are some of the responsibilities of a restaurant server? | Preparing for service, Greeting guests, taking orders, serving orders, completing service |
| How can restaurant servers be excellent team players | Helping the host and hostesses, Helping the bus person, Helping kitchen staff |
| Name some super performance standards for restaurant servers | Demonstrate professional behavior within the property, Ensure the dining room is properly lit, has a comfortable temperature, and looks neat, Be familiar with all restaurant menus and food and drink offerings |
| How do servers communicate confidence? | Holding the menus high on their arm, Standing up straight and giving their full attention to the party they are seating, Moving service equipment to one side to clear a path for the guests, Describing restaurant highlights |
| How can servers develop an effective suggestive selling and upselling technique? | Develop a selling attitude, Be enthusiastic, Make food sound appetizing, Ask questions, Suggest specific menu items. suggest specific menu items, suggest personal favorites, Offer a choice |
| Name something from the Table Set-Up Checklist | Silverware, Glasses, Napkins, Salt Shakers/Pepper Grinders, Sugar/bowls/caddies, Tablecloths, Evenness of place mats, Condiments, Chairs/booth, Flower arrangements, Table lamps, Floors/carpet, Overall table appearence, Ice buckets |
| What are side stations? | Service areas where supplies are stored |
| What are two types of service trays? | A 12-14 inch beverage trays, used only for serving beverages or serving food to a single guest, a large restaurant service tray usually 27 inches long and oval in shape- used for serving food to a party of more than one and for cleaing tables |
| How should restaurant servers check the beverage orders? | Is it the correct beverage?, Is it in the correct glass?, Is the garnish correct?, Have special instructions been followed?, Has anything spilled over the side? |
| How do you respond to a dissatisfied guest? | Listen to the guest, Apologize to the guest, Take appropriate action, Thank the guest |
| How to prepare takeout items | Wash hands thoroughly, Place to-go items in sanitary takeout containers, Place lids on cups, Provide straws for cold berverages, Add paper naplins and condiments |
| What is a city ledger account? | A charge account that allows a local customer to be directly billed each month |
| How do you clear and reset tables? | Gather items needed, Clear used dishes silverware glasses and linens, Clean the tables with sanitizing solutions, Replace tablecloths, reset the table, clean the chairs, check tables, |
| Name some of the closing duty tasks | Remove soiled linens, Store condiments, Store bread and butter, Restock silverware, Break down the coffee station, Break down ice buckets, Break down water pitchers, Reset all tables, and straighten, clean, and restock side stations |
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Nevada Virtual Academy |
| Las Vegas, NV |
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