| A | B |
| controlling | Determines to what extent the business is accomplishing the goals it set out to reach in the planning stage. |
| core values | The important principles that will guide decisions and actions in the company. |
| formal influence | The leadership role is part of the organization's structure |
| staffing | All of the activities involved in obtaining, preparing, and compensating the employees of a business. |
| implementing | The effort to direct and lead people to accomplish the planned work of the organization. |
| influence | Enables a person to affect the actions of others. |
| ethical business practices | Ensure that the highest standards of conduct are observed in a company's relationships with everyone who is a part of the business or affected by the business' activities. |
| management | The process of accomplishing the goals of an orgainzation through the effective use of people and other resources. |
| human relations | The way people get along with each other. |
| leadership | The effort to inspire and motivate individuals and groups to accomplish important goals. |
| planning | Analyzing information, setting goals, and making decisions about what needs to be done. |
| management style | The way a manager treats and involves employees |
| organizing | Identifying and arranging the work and resources needed to achieve the goals that have been set. |
| informal influence | The leadership role is not part of a formal structure |