| A | B |
|---|
| Email Address | We use this to send a customer a survey on their experience with our agents. |
| GSP | Type of Constract that was purchased from Best Buy. |
| Quick Service | This is a complimentary service to the customer and could cover product instalation and customer eduction. |
| COD | The custer does not have a warranty and will pay the service provider when they arrive. |
| 3PL | This must be used when adding notes in Breeze. |
| Warm Transfer | This happens when a Best Buy agent cannot set up an appt on their end due to no GS agents in the area or cannot get an appt within 7 days. |
| Green | Represents an open case. |
| Yellow | Represents a caseis in dispatch status |
| Red | represents a cast that is closed |
| Phone Number | The best way to pull up a customer card. |
| 4 Part Key | Customer Service Pin |
| TL/TM | Report Breeze Error to |
