| A | B |
|---|
| Guaranteed Reservations | The property agrees to hold a room on the guest's arrival date until check-out time the following day |
| Non-Guaranteed Reservations | The property agrees to hold a room until a cancellation hour on the scheduled arrival date |
| Reserving Function Rooms | Rooms where banquets, meetings, and receptions are held |
| Prepayment | Before their arrival, the guest mails or birngs in payment plus tax, for all of the nights that he/she plans to stay |
| Advance deposit | Guest mails payment for the first night's stay |
| Credit/Debit Cards | The guest gives the property their credit card or debit card number |
| Travel agent account | Travel agent agrees to pay for a guest's room and tax if the guest does not show up or correctly cancel their reservation |
| Corporate account | A company signs a contract witht the property to pay for its employee no-shows |
| Arrival date | The actual date a guest will be checking into the lodging property |
| Availability | A condition that describes the number of rooms available for sale on a particular day |
| Block | A specific number of rooms set aside for members of a group planning to stay at the lodging property |
| Cancellation | A reservation voided at the guest's request |
| Check-out | The procedures involved in the departure of a guest from the lodging property |
| Check-in | The procedures involved in the arrival and registration of a guest at the lodging property |
| Departure date | The planned date a guest will be checking out the lodging property |
| Early make-up requests | House-keeping cleans those rooms earlier than the normal time |
| Late check-out rooms | Lets housekeeping know that guests want to stay in their rooms past the standard check-out time |
| Minimum stay | An inventory control that allows guests to make reservations only for a minimum number of days |
| Same day | Guests who arrive at the lodging property on the same day they make their reservation |
| Stayover | Guests who are not checking out that day |
| VIP rooms | Very important guests receive special attention |
| Vacant and dirty rooms | Rooms guests have checked out of, but housekeeping has not yet cleaned |
| Walk-in | Guests who arrive at the lodging property without reservation |
| Accessible rooms | Rooms with special features designed to meet the needs of people with disabilities |
| Advance desposit | A type of guaranteed reservation in which the lodging property has received cash payment in advance for at least one night's lodging |
| Children's/Family plan rate | A room rate whereby children age 18 and younger stay free if they share a room with an adult and do no require extra beds |
| Corporate rate | A special room rate available by request to any person on company business |
| Flat rate | A specific group rate agreed upon in advance by the lodging property and the group |
| Government rate | A special room rate for government employees, including postal workers, who are traveling and can show official identification during check-in |
| Late arrival | A guest with a reservation who tells the loding property that he or she expects to arrive after the cut-off hour |
| Preferred or Commercial rate | The room rate agreed upon by a company and the lodging property for all individual room reservations made by a company employees or others on company business |
| Preregistration | A procedure by which a front desk representative completes some or all off the registration process before the guest with that reservation arrives |
| Rack Rate | The standard (non-discount) rate set by management for a specific type of room |
