| A | B |
|---|
| Arrival Date | The actual date a guest will be checking into the lodging property |
| Availability | A condition that describes the number of rooms available for sale on a particular day. |
| Block | A specific number of rooms set aside for members of a group planning to stay at the lodging property. |
| Cancellation | A reservation voided at the guest's request. |
| Check-out | The procedures involved in the departure of a guest from the lodging property. |
| Check-in | Arrival and registration of a guest at the lodging property. |
| Departure date | The planned date a guest will be checking out of the lodging property. |
| Early make-up requests | Some guest ask to check in early. To help meet their needs, housekeeping cleans those rooms earlier than the normal time. |
| Late check-out | It lets housekeeping know that guests want to stay in their rooms past the standard check-out time. |
| Minimum stay | An inventory control that allows guests to make reservations only for a minimum number of days. |
| Same day | Guests who arrive at the lodging property on the same day they make reservations. |
| Stayover | Guests who are not checking out that day. |
| VIP rooms | Requires special attention. Their reservation records need ot be marked so the housekeeping department can provide extra touches. |
| Vacant & dirty rooms | This refers to rooms, which guests have checked out of, but which housekeeping has not yet cleaned. |
| Walk-in | Guests who arrive at the lodging property without reservation. |
| Accesible rooms | Rooms with special features designed to meet the needs of people with disabilities. |
| Advance deposit | Type of guaranteed reservations in which the lodging property has recieved cash payment in advance for at least one night's lodging. |
| Children's or Family plan rate | A room rate whereby children age 18 and younger stay free if they share a room with an adult and do not require extra beds. |
| Corporate rate | A special room rate available by request to any person on company business. |
| Flat rate | A specific grouprate agreed upon in advance by the lodging property and the group. |
| Government rate | A special room rate for government employees, including postal workers, who are traveling and can show official identification during check-in. |
| Late arrival | A guests with a reservation who tells the lodging property that he/she expects to arrive after the cut-off hour (usually 6 p.m.) |
| Preffered or commercial rate | The room rate agreed upon by a company and the lodging property for all individual room reservations made by company employees or others on company business. |
| Preregistration | A procedure by which a front desk representative completes some or all of the registration process before the guest with that reservation arrives. |
| Rack rate | The standard rate set by management for a specific type of room. |
