| A | B |
|---|
| Arrival date | The actual date a guest will be checking into the lodging property |
| Availability | A condition that describes the number of rooms available for sale on a particular day. |
| Cancellation | A reservation voided at the guest's request |
| Check-out | The procedures involved in the departure of a guest from the lodging property. The check-out time is usually noon. |
| Departure date | The planned date a guest will be checking out of the lodging property. |
| Stayover | Guests who are not checking out that day. |
| Same day | Guests who arrive at the lodging property on the same day they make their reservation. |
| Walk-in | Guests who arrive at the lodging property without a reservation. |
| Late check-out rooms | This term lets housekeeping know that guests want to stay in their rooms past the standard check-out time. |
| Minimun stay | An inventory control that allows guests to make reservations only for a minimum number of days. |
| VIP rooms | Very important guests receive special attention. Their reservation records need to be marked so the housekeeping department can provide extra touches. |
| Corporate rate | A special room rate available by request to any person on company business. |
| Rack Rate | The standard rate set by management for a specific type of room. |
| Late arrival | A guest with a reservation who tells the lodging property that he or she expects to arrive after the cut-off hour. |
| Government rate | A special room rate for government employees, including postal workers, who are traveling and can show official identification during check-in. |
| Early make-up requests | Some guests ask to check in early. To help meet their needs, house-keeping cleans those rooms earlier than the normal time. |
| Vacant and dirty rooms | This refers to rooms, which guests have checked out of, but which housekeeping has not yet cleaned. Front desk representatives won't be able to check anyone into these rooms until they are cleaned. |
| Accessible rooms | Rooms with special features designed to meet the needs of people with disabilities. |
| Advance deposit | A type of guaranteed reservation in which the lodging property has received cash payment in advance for at least one night's lodging. This guest should be preregistered. |
| Children's or Family plan rate | A room rate whereby children age 18 and younger stay free if they share a room with an adult and do not require extra beds. |
