| A | B |
|---|
| S of SEC | Smile |
| E of SEC | Eye Contact |
| C of SEC | Comment |
| What is Spirit | Lodging Employees positive attitude |
| What is Exemplary Guest Service | Guest Service and more. Above and Beyond |
| Who Benefits from Guest Service | Everyone Benefits |
| Lodging Employees Benefits from | Repeat Guests |
| Simple definition of Guest Service | Work done for guest |
| Turn Around Day | When a cruise ends and starts another |
| Be polite | Guest Service |
