| A | B |
|---|
| unusual | May involve the lack of swimming pool, a lack of transportation, early lounge or restaurant closing times. |
| guest | The customers who stay at hotels. |
| exemplary | "Worthy of imitation; a model of behavior" |
| spirit | A lodging employee's positive attitude or feeling of pride. |
| lodging property | Benefit from having repeated guest. |
| lodging employees | Each individual employee and all of his or her coworkers. |
| senior travelers | When serving _______ with visual impairments, lodging employees: Identify themselves and their rule during the greeting. |
| mechanical | May invlove problems with temperature control, lighting, electricity, room furnishings, or ice machines |
| attitudinal | Results from guests who feel rude or tactless lodging employees have insulted them. |
| guest services | What guests will want to buy. |
