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5.2 The Guest Cycle- Izeah Guiao, Michael Medeiros, Stirling Ahlbrandt, Kenneth Wong

AB
Traditionally divided flow of businessGuest cycle
Choosing which hotel to stay inpre arrival
When the guest sees the hotel sign and parking lotarrival
When the guest arrives at the guestroomOccupancy
When the guest is getting ready to leaveDeparture
Guset history fileMade from expired registration records
Reservationist mustPresent a positive,strong image fo he lodging property
How should guests be greetedIn a friendly/Effecient manner


Nevada Virtual Academy
Las Vegas, NV

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