| A | B |
|---|
| salutation | The greeting of a letter |
| simple | The abbreviation "KISS" means "Keep it short and ________." |
| conference | A(n) ________ call allows three or more parties in different locations to speak to each other over the same phone line. |
| memo | A brief note that informs employees about business-related matters |
| concession | something you're willing to give up in a negotiation |
| instant messaging | IM stands for this |
| video | conference that allows meeting participants in different locations to see and hear each other through monitors, cameras, microphones, and speakers |
| etiquette | Knowing how to deal with cultural differences in business is part of social ________. |
| thread | When you reply to an e-mail, you automatically create a message ________ that shows previous messages in the correspondence. |
| negotiation | The process in which two or more parties reach an agreement through communication |
| respect | The purpose of learning etiquette is to show ________ for the customs of the parties involved in a negotiation. |
| body | The ________ of a letter contains the main message. |
| contract | For more involved negotiations, it's recommended to sign a written ________ indicating the agreed-upon terms |
| values | intangible things that you believe are worthwhile and important |
| wants | In a negotiation, identifying points you are willing to give up relates to distinguishing needs from ________. |
| compromise | an agreement arrived at when all sides have made concessions |
| facsimile | "Fax" is short for ________. |
| emoticon | A symbol or combination of punctuation marks used to convey emotions, such as a smiley face, |
| needs | To make a negotiation successful, you must focus on meeting your ________. |
| bargaining | When negotiating parties adjust their expectations to reach an agreement, this is called ________ in good faith. |
