| A | B |
|---|
| This is the return trip charge if the order is missed and the customer reschedules. | $87 |
| If the customer wishes to participate at their new address with their choice supplier, they must _ _ _. | contact their supplier |
| When a TOB is not available and the next available date is 30 days from now, we can force a residential DC in for this many days. | 3 business days |
| "Our normal procedure is to estimate your reading and the next time a reading is obtained, if the estimate is incorrect, it will adjust itself." is the scripting we use when we notifty the customer of this procedure. | TOB |
| This is the code we use in DC order instructions when the meter is accessible to the tech. | MTR ACCESSIBLE |
| $87 plus the customer charge times the number of the months the gas is off is what is charged to a residential customer for this fee. | Seasonal Reconnection Fee |
| This is the tool used when updating mailing address informatin. | QAS Pro Tool |
| This is the reason code used on a disconnect when the building is being demolished. | D |
| This is the reason code used on a disconnect when the customer has converted to another fuel source. | C |
| This is the question that we ask a customer if they are advising that the property is being remodeled. | “Are you planning to demolish the existing building and reconstruct?” |
