| A | B |
|---|
| acct# | Account Number |
| adj | Adjudication (Claims Examiner) |
| AE | Advance Exchanged |
| ALT | Alternate |
| AM | Answering Machine |
| APP | Appliances |
| Appt | Appointment |
| ASAP | As soon As Possible |
| ATTN | Attention |
| AUTH | Authorization |
| BO | Back Ordered |
| BTF | Back to Factory |
| B/C | Because |
| BBB | Better Business Bureau |
| BER | Beyond Economical Repair |
| BOB | Book of Business |
| CC | Credit Card |
| CCQ | Claims Consideration Queue |
| CK# | Check Number |
| CKD | Checked |
| CLLG | Calling |
| Conf# | Confirmation Number |
| CR | Consumer Relations |
| CS | Call Savers |
| CSA | Customer Service Agent |
| CSD | Customer Satisfaction Department |
| CSV | Customer Service |
| CT | Central Time |
| CTrx | Cold Transfer |
| Cust | customer |
| DOP | Date of Purchase |
| DOA | Dead on Arrival |
| DLR | Dealer |
| DS | Dealer Support |
| DSR | Dealer Support Representative |
| DEF | Defective |
| Diff | Different |
| DISP | Dispatch |
| DA | Dispatch Assist |
| DNSA | Do Not Service Area |
| DISC | Disconnected |
| DNSB | Do not service Brand |
| DNSP | Do not Service Product |
| ET | Eastern Time |
| EOD | End of the (Business) Day |
| EU | End of User/Customer |
| ETA | Estimate Time of Arrival |
| ESP | Extended Service Plan |
| EW | Extended Warranty |
| EXT | Extension |
| FAX | Facsimile |
| FA | Factory Authorization |
| FR | Flat Rate |
| F/U | Follow Up |
| FLF | Food Loss Form |
| HDD | Hard Drive |
| HDW or HW | Hardware |
| HD | Help Desk |
| HAC | Home Appliance Center |
| HRS | Hours |
| IM | Ice Machine |
| IC | Ice Maker |
| INFO | Information |
| IW | In Warranty |
| LM | Left Message |
| LOG | Logistics (Claims Examiner) |
| MALf | Malfunction |
| MFG | Manufacturer |
| Mech | Mechanical |
| MSG | Message |
| MOD# | Model Number |
| MB | Motherboard |
| MT | Mountain Time |
| NBO | National Back Order |
| NO Ans | No Answer |
| NLA | No Longer Available |
| NCPD | Non-Covered Problem Description |
| NA | Not Applicable |
| NR | Not Repairable |
| ODD | Optical Disc Drive |
| OEM | Oringinal Equipment Manufacturer |
| OOW or OW | Out of Warranty |
| PT | Pacific Time |
| PDA | Particpating Dealer Agreement |
| PC | Personal Computer |
| PH# | Phone Number |
| POS | Point of Sale |
| PCB | Power Control Board |
| PSP | Preferred Service Provider |
| PD | Problem Description |
| PS | Product Support |
| POP | Proof of Purchase |
| RC | Recall |
| RECD | Received |
| REP | Repair |
| RPL | Replacement |
| REQ | Requested |
| RFS | Request for Service |
| RET | Retention |
| RMA | Return Merchandise Authorization |
