| A | B |
|---|
| ACCT# | Account Number |
| ADJ | adjudication/Claims Examiner |
| AE | Advance Exchange |
| ALT | Alternate |
| AM | Answering Machine |
| AMGR | Account Manager |
| ADH | Accidental Damage Handling |
| APP | Appliances |
| APPT | Appointment |
| ASAP | As Soon As Possible |
| ATTN | Attention |
| AUTH | Authorization |
| BO | Back Ordered |
| BTF | Back To Factory |
| B/C | Because |
| BBB | Better Business Bureau |
| BER | Beyond Economic Repair |
| BOB | Book Of Business |
| B-O | Buy - Out |
| CS | Call saver |
| CST | Central Time |
| CK# | Check Number |
| CCQ | Claim Consideration Queue |
| CPD | Contract Purchase Date |
| CT | Cold Transfer |
| CONF# | Confirmation Number |
| CR | Consumer Relations |
| CC | Credit Card |
| CUST/EU | Customer/End User |
| CSD | Customer Satisfaction Dept. |
| CONTR. | Contract |
| CSV | Customer Service |
| CSA | Customer Service Agent |
| DGS | Diagnostics |
| DOP | Date of Purchase |
| DOA | Dead On Arrival |
| DLR | Dealer |
| DS | Dealer Support |
| DSR | Dealer Support Representative |
| DEF | Defective |
| CST | Central Standard Time |
| DEF RPL | Defective Replacement |
| DIFF | Different |
| DISP | Dispatch |
| DA | Dispatch Assist |
| DNSA | Do Not Service Area |
| DNSB | Do Not Service Brand |
| DNSP | Do Not Service Product |
| ECOM | E-Commerce |
| EST | Eastern Standard Time |
| EOD | End of Business Day |
| EU | End User |
| EPD | Equipment Purchase Date |
| ETA | Estimated Time Arrival |
| ESP | Extended Service Plan |
| EW | Extended Warranty |
| EXT | Extension |
| FAX | Facismile |
| FA | Factory Authorization |
| FR | Flate Rate |
| FRNCH | French |
| F/U | Follow UP |
| FLF | Food Loss Form |
| HDD | Hard Drive |
| HDW | Hardware |
| HD | Help Desk |
| HAC | Home Appliance Center |
| HRS | Hours |
| ICM | Ice Maker |
| IMEI | International Mobile Equipment Identity Number |
| INFO | Information |
| IW | In Warranty |
| LM | Left Message |
| LOG | Logistics |
| MALF | Malfunction |
| MFG | Manufacturer |
| MECH | Mechanical |
| MSG | Message |
| MOD# | Model Number |
| MB | Motherboard |
| MST | Mountain Standard Time |
| NBO | National Back Order |
| No Ans | No Answer |
| NLA | No Longer Available |
| NCPD | Non-Covered Problem Description |
| NFAN | No Further Action Needed |
| NA | Not Applicable |
| NR | Not Repairable |
| ODD | Optical Disk Drive |
| OEM | Original Equipment Manufacturer |
| OOW | Out of Warranty |
| PST | Pacific Standard Time |
| PDA | Participating Dealer Agreement |
| PC | Personal Computer |
| PCI | Payment Card Induatry |
| PH# | Phone Number |
| POS | Point of Sale |
| PCB | Power Control Board |
| PSP | Preferred Service Provider |
| PD | Problem Discription |
| PS | Product Support |
| POP | Proof Of Purchase |
| RC | Recall |
| RECD | Recieved |
| RDISP | Redispatch |
| REP | Repair |
| RPL | Replacement |
| REQ | Request/ed |
| OCM | Open Claims Management |
| RFS | Request For Service |
| RET | Retention |
| RMA | Return Merchandise Authorization |
| RW | Rework |
| SCHD | Schedule |
| SIM | Subscriber Identity Module |
| SSD | Self Service Dealer |
| SER# | Serial Number |
| SVC | Service |
| SN | Service Net |
| SO# | Service Order Number |
| SP | Service Provider |
| SPNSH | Spanish |
| SW | Software |
| SPW | Spoke With |
| SS | Spreadsheet |
| SE | Standard Exchange |
| SUP | Supervisor |
| T/W | Talked With |
| TT | Talked To |
| TM | Team Manager |
| TECH | Technician |
| TS | Tech Support |
| TEMP | Temperature |
| T&Cs | Terms and Codition |
| TF# | Toll Free Number |
| TR# | Tracking Number |
| TQD | Training Quality Development |
| UW | Underwriter |
| VI | Verified Information |
| VM | Voice Mail |
| WT | Warm Transfer |
| W/C | Will Call |
| W/ | With |
| W/I | Within |
| W/O | Without |
| WC | Wrong Contract |
| WOW | Warranty of Work |
| OPN | Open |
| Clse | Close |
