| A | B |
|---|
| ADH | Accidental Damage Handling |
| BER | Beyod Economic Repair unit cannot be fixed and is claim is moving to Alternate Business Solution |
| BOB | Book of Business another name for Account Name |
| Buy-Out | If we can’t fix we replace and if we can’t replace we refund |
| CLAIM | Request for Service against the warranty contract |
| Contract Numbe | AIG internal contract number that can be found WIN or Sna |
| Client Contract # | the client’s internal number ex: Receipt # |
| DOP | Date of Purchase Contract bought on the same date as the product |
| EU | End User/Customer |
| Expectations | What are the business Expectations of what is going to happen for the customer to resolve the issues. |
| IW | In the Manufacturer’s Warranty |
| Leap Year | When the contract dates reflect one day short it is reflecting the correct dates because the contract has fallen in a Leap year. |
| OEM | Original Equipment Manufacturer |
| OW | Out of Manufacturer’s Warranty and under the Extended Warranty |
| PD | Problem Description |
| POP | Proof of Purchase |
| Pre-Existing Condition | When a unit has had a problem for more than 30 days and is not reporting when it first happen. |
| Reconditioned/Refurbished | a unit that has been sent back to manufacturer for repair and is for sale again. Manufacturer’s Warranty is only 3 months from Date of Purchase of the product. |
| Registration | Registering the product on the Manufacturer’s Website. |
| SP | Service Provider |
| SPW | Spoke with the EU/customer. Approved Abbreviation used in notes on the account |
| T&C’s | Terms and Condition of the Warranty |
| TPA | Third Part Administrator-company that manages the database of the contracts |
| VI | Verified Information Approved Abbreviation used in notes on the account |
| WOW | Approved Abbreviation used in notes on the account |
| Manufacturer Warranty | 1 year from the date of purchase of the product. |
| Extended Warranty | begins after the Manufacturer warranty ends and depending on the product it can run from 1- 10 years. |
| Date of Purchase Warranty | first year of the extended warranty runs concurrent with the Manufacturer’s warranty this happens when the product and the warranty are bought on the same day. |
| Expired Warranty | the warranty is over when it comes to its end date. The warranty expires @ midnight eastern standard time. |
| Renewal Warranty | warranty renews every year with a new yearly contract dates. This could be a monthly or yearly subscription or a eu calls in more than thirty days before the expiration date and purchases a new warranty. |
| Manufacturer Recall | a defect in the manufacturing of the product and it is called back to the manufacturer to be fixed. If the product is under the extended warranty it goes back to the manufacturer to be repaired for the recalled issue. |
| SKU | this gives all the information for the warranty. |
| Cancellation of Contract | customer can request a cancellation but it also has to be submitted in writing to the third party administrator. |
| No Lemon Warranty | when a unit has three separate claims under the extended warranty for the same issue then we would set up a fourth claim and it will be reviewed for a lemon. If approved the customer will received a replacement or buyout and will be contacted by the claims examiner department. |
| rework | a unit that is still in the wow period and needs a repair for the same issue. |
