| A | B |
|---|
| hospitality | Meeting the needs of guests with kindness and good will. |
| hospitality industry | All businesses that provide services to people away from home; also called travel and tourism industry, travel industry, or tourism industry. |
| food and beverage industry | Businesses that prepare food for customers; also called foodservice industry. |
| lodging | A place to sleep for one or more nights. |
| accommodation | A place to sleep. |
| lodging industry | Businesses that provide overnight accommodations |
| travel industry | Businesses that physically move people from one place to another; also called the transportation industry. |
| tourism industry | Businesses that organize and promote travel and vacations. |
| package | A trip that includes several segments of the hospitality business, such as transportation, lodging, meals, and entertainment. One fee is charged. |
| pleasure travel | Travel done for rest and relaxation; also called leisure travel. |
| leisure travel | Travel done for rest and relaxation; also called pleasure travel. |
| vacation | A period of time during which a person rests and is free from daily obligations, such as work and school. |
| business travel | Travel people do as part of their jobs. |
| single-unit business | Business that has only one location and one unit; also called an independent business. |
| independent business | A business that has only one location and one unit; also called a single-unit business. |
| multiple-unit business | A business consisting of more than one unit or more than one location. Can be a chain or a franchise. |
| chain | A business that has more than one location under the same name and the same ownership. |
| brand | A name, logo, tagline, or any combination of these that distinquishes a product from its competitors. |
| franchise | The right to do business using the brand and products of another business; also refers to a business that is set up through a franchise agreement. |
| franchise agreement | The legal document that sets up a franchise; includes the rules and standards that the franchisee must follow and the franchise fee. |
| franchise fee | The regular payment made to the franchisor for the right to use the franchisor's products and brand; also called a royalty fee. |
| franchisor | The person who owns a chain and its brand; the person who sells the right to do business to a franchisee. |
| franchisee | The person who buys the right to use the brand of another business. |
| professional association | Group of people who have organized themselves to work to improve themselves, their profession, and their industry; also called professional organization. |
| Careeer and Technical Student Organization (CTSO) | An organization for students with an interest in a career area, such as hospitality or business. |
