| A | B |
|---|
| ADH | ACCIDENTAL DAMAGE HANDLING |
| BER | BEYOND ECONOMIC REPAIR |
| BOB | BOOK OF BUSINESS |
| BUY OUT | CLAIMS EXAMINER REFUNDS ON A CLAIM THAT CANNOT BE REPAIR |
| CLAIM | REQUEST FOR SERVICE AGAINST WARRANTY CONTRACT |
| CLIENT CONTRACT# | THE CLIENT'S INTERNAL NUMBER EX:RECIEPT# |
| CONTRACT NUMBER | AIG INTERNAL CONTRACT NUMBER THAT CAN BE FOUND IN WIN AND SNAP |
| DOP | DATE OF PURCHASE CONTRACT |
| EU | END USER/CUSTOMER |
| IW | IN THE MANUFACTURER'S WARRANTY |
| OEM | ORIGINAL EQUIPMENT MANUFACTURER WARRANTY |
| OW | OUT OF THE MANUFACTURER'S WARRANTY |
| PD | PROBLEM DESCRIPTION |
| POP | PROOF OF PURCHASE |
| POS | POINT OF SALE |
| PRE-EXISTING CONDITION | WHEN A UNIT HAS HAD A PROBLEM FOR MORE THAN 30 DAYS OR IS REPORTED BEFORE THE EFFECTIVE DATE |
| RECONDITIONED UNIT | UNIT HAS REPAIR BY OEM AND SENT OUT TO THE SECONDARY MARKET. IT HAS A 3 MONTH OEM WARRANTY |
| SP | SERVICE PROVIDER |
| SPW | SPOKE WITH |
| T&C'S | TERMS AND CONDITIONS OF THE CONTRACT |
| TPA | THIRD PARTY ADMINISTRATOR- COMPANY THAT MANAGES THE CLAIM CYCLE |
| VI | VERIFIED INFORMATION |
| WOW | WARRANTY OF WORK |
| MANUFACTURERS' RECALL | UNIT IS DEFECTIVE FROM THE OEM |
| EXPIRED CONTRACT | EXPIRES MIDNIGHT EST TIME |
| RENEWAL CONTRACT | EU HAS TO RENEW MORE THAN 30 DAYS |
| SKU | TELLS ALL THE INFO ON THE WARRANTY |
| CANCELLATION | SUBMITTED IN WRITING |
| NO LEMON WARRANTY | THREE CLAIMS UNDER THE SAME EXT WARRANTY ON THE SAME PART AND IS SETTING A CLAIM FOR THE FOURTH |
