| A | B |
|---|
| Hard Skills | Skills used to follow established protocols, operate equipment, maintain facilities, and utilize computer systems. |
| Soft Skills | Desirable qualities for certain forms of employment that do not depend on acquired knowledge. They include common sense, the ability to deal with people, and a positive, flexible attitude. |
| Expertise Building | Developing the knowledge and skills required to perform on the job at the highest level. |
| Entry-Level | First level employment in hospitality firm which usually requires an HS or equivalent level of education, training, and experience qualifications. It gives a recruit the benefit of gaining occupation opportunity to learn and gain experience, and serves as a stepping-stone for higher level jobs. |
| Skilled-Level | The next step in developing specific skills and skills and capabilities that can be transferred from one position to another. |
| Supervisory | The level where experience, training, and initiative are combined to create the ability to lead employees and satisfy guests. |
| Management | The experience, education, and skills combined to provide the leadership to a department or segment of a segment of a business operation. |
| Executive | A leader given the responsibility to manage the affairs of an organization and the authority to make decisions within specified boundaries. |
| Performance Standards | A list used to provide the employee with specific performance expectations for each major duty. They are the observable behaviors and the actions that explain how the job is to be done. |
| Property Service Standards | The standards set to ensure consistent quality guest service in areas such as safety, cleanliness, courtesy, and efficiency that all employees are expected to use. |
| Resume | A brief written account of personal, educational, and professional qualifications and experience, for use by an applicant when applying for a job. |
| Portfolio | The contents of a case, such as a three-ring binder, that demonstrate recent work or school experiences, specialized training, skills, certifications, and awards. |
| Ethics | The rules or standards governing the conduct of a person or the conduct of the members of a profession. |
| Morals | Generally accepted customs of conduct and right living by a society, or an individual’s lifetime-learned personal practices of what is right or wrong. |
| Self Esteem | A person’s overall evaluation of his or her own self worth, which can be either positive or negative. |
| Convictions | Fixed or firm personal or business beliefs not easily changed without good reasons provided by other people or situations. |
