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Proactive Care Encounters

One of Kaiser Permanente’s main areas of focus is being proactive and preventative with our members. The call center can help drive this initiative by checking the preventative care tab to bring to the members attention and ultimately schedule appointments such as, Mammography’s, Pap smears, immunizations, etc. It is crucial that the call center completes this part of each call as this Saves lives. There are 8 Proactive Care Encounters.
AB
MammogramUsed as a screening tool to detect early breast cancer in women experiencing no symptoms.
Flu ImmunizationA vaccine that protects against infection by influenza viruses.
Pap SmearA procedure to test for cervical cancer in women.
Colorectal Cancer ScreeningTest used to screen for colorectal cancer.
Other Immunizations DueA process by which a person becomes protected against a disease through vaccination.
Well Child VisitWellness checks for pediatric age patients
LAB A1CA common blood test.
PneumovaxA vaccine that protects against pneumococcal disease.
TDAPTetanus, Diphtheria, Pertussis Vaccine
Shingles ImmunizationImmunization that reduces shingles


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