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VMC Trainer
VMC Supervisor Training
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Classes
08.05.25 IE- New Agent Training - Cassandra
8.19.2025 OC-New Agent Training- Yesenia
9.9.2025 IE Mental Health New Agent Training - Dania/Alma
Activities
3 Day Return Refresh
GPS 2.0 Scavenger Hunt - 2024
AA Updates/Copies - MH (DO NOT USE)
(BH) What Type of INTAKE Are you Scheduling? MATCHING - (copy)
Archive
Agent Guide Scavenger Hunt
Complete the Sentence by filling in the Blank.
Customer Service Jumbled Words
Don't make the past tab your last tab scavenger hunt!
GPS Scavenger Hunt
Ice Breaker Day 2
Match the Waitlist Notes - Allergy
Match the Waitlist Notes - Cardiology
Match the Waitlist Notes - Dermatology
Match the Waitlist Notes - Gastroenterology
Match the Waitlist Notes - Physical Therapy
Messaging Documentation
Primary Care or Specialty Care?
Proactive Care Alerts - POE
Provider Jumbled Word Search
Red Flag List / Emergent Symptoms Pt. 1
Red Flag List / Emergent Symptoms Pt. 2
Target Dates (Peds, OB/GYN, and Opt)
VMC Notes Booking Instructions
Mental Health - All
(BH) What Type of INTAKE Are you Scheduling? MATCHING
(BH) WHO AM I? (Provider and Staff Types) FLASHCARDS
(BH Activity)Behavioral Health Medical Terms CONCENTRATION
(BH Activity)Behavioral Health Medical Terms MATCHING
(BH) Checking the Chart for the ROI (ordered list)
(BH) Checking the Chart for the Tridiuum Screening - (update)
(BH) Checking the Chart Notes From Previous Appt (update)
BH -KERN Navigating Mental Health SharePoint Site
(BH) KPHC Messaging Reason For Call FLASHCARDS
(BH) KPHC Messaging Reason For Call MATCHING
(BH) Medical Terms FLASHCARDS
(BH) Most Common Diagnoses - MATCHING
(BH) Most Common Diagnoses - WORD SEARCH
(BH) Most Common Diagnoses-CONCENTRATION
(BH) OC Common Psychiatric Medications - Word Search
(BH) OC Common Psychiatric Medications Flashcards
BH -OC Navigating Mental Health SharePoint Site
Mental Health WHO AM I? (Clinician and Staff Types) CONCENTRATION
MH - Mental Health Medical Terms WORD SEARCH
MH - WHO AM I? (Clinician and Staff Types) MATCHING
MH Chart Overview Jumbled Words
MH KPHC Messaging Reason For Call WORDSEARCH
Mental Health - IE
MH IE - Chart Overview Jumbled Words
MH IE - KPHC Messaging Reason for Call WORDSEARCH
MH IE- Medical Terms WORD SEARCH
MH IE- Most Common Diagnoses - MATCHING
MH IE- WHO AM I? (Provider and Staff Types) MATCHING
Mental Health - Kern
MH Kern Chart Overview Jumbled Words
MH Kern- KPHC Messaging Reason for Call WORDSEARCH
MH SD- Medical Terms WORD SEARCH - (copy)
MH SD- Most Common Diagnoses - MATCHING - (copy)
MH SD- WHO AM I? (Provider and Staff Types) MATCHING - (copy)
Mental Health - OC
Mental Health- Mental Health Medical Terms MATCHING
Mental Health- Mental Health Medical Terms WORD SEARCH
Mental Health OC - Mental Health Medical Terms CONCENTRATION
Mental Health OC- Checking the Chart for the LUCET Screening Updated)
Mental Health OC- Checking the Chart for the ROI (ordered list)
Mental Health OC -Checking the Chart Notes from Previous Appt (update)
Mental Health OC- Common Psychiatric Medications - Word Search
Mental Health OC- Common Psychiatric Medications Flashcards
Mental Health OC- KPHC Messaging Reason for Call FLASHCARDS
Mental Health OC- KPHC Messaging Reason for Call MATCHING
Mental Health OC- KPHC Messaging Reason for Call WORDSEARCH
Mental Health OC- Medical Terms FLASHCARDS
Mental Health OC- Most Common Diagnoses - MATCHING
Mental Health OC- Most Common Diagnoses - WORD SEARCH
Mental Health OC- Navigating Mental Health SharePoint Site
Mental Health OC- Navigating Mental Health SharePoint Site-do not use
Mental Health OC- What Type of INTAKE Are you Scheduling? MATCHING
Mental Health OC- WHO AM I? (Provider and Staff Types) FLASHCARDS
Mental Health OC-Checking the Past Tab for the Last Appt w/Provider (update)
Mental Health OC-Most Common Diagnoses-CONCENTRATION
Mental Health OC-WHO AM I? (Provider and Staff Types) CONCENTRATION
Mental Health WHO AM I? (Provider and Staff Types) MATCHING
Mental Health Indy Park
MH Indy Park - KPHC Messaging Reason for Call WORDSEARCH
MH Indy Park - Medical Terms WORD SEARCH
MH Indy Park - Most Common Diagnoses - MATCHING
MH Indy Park - WHO AM I? (Provider and Staff Types) MATCHING
MH Indy Park -Chart Overview Jumbled Words
Mental Health SD
MH SD- Chart Overview Jumbled Words
MH SD- KPHC Messaging Reason for Call WORDSEARCH
MH SD- Medical Terms WORD SEARCH
MH SD- Most Common Diagnoses - MATCHING
MH SD- WHO AM I? (Provider and Staff Types) MATCHING
New Agent
Department Booking Instructions
Department Codes
GPS 2.0 Scavenger Hunt - 2024
Ice Breaker Day 2 - 2024
Ice Breaker Day 3
Medical Terminology Word Search
Primary and Specialty Medical Terminology Matching
Proactive Care Encounters
Referral to Appointment
Specialty Care Battleship
Specialty Care Departments (Flashcards, Matching, Concentration and Word search)
Specialty Care Departments Jumbled Words
Specialty Department to Services Match Game
Specialty Medical Terminology Word Search
VMC Notes Booking Instructions - 2024
Relief Staff
Complete the Sentence by filling in the Blank. - Relief Staff
Customer Service Jumbled Words - Relief Staff
Medical Terminology Word Search - Relief Staff
RLP GenQ
KPATHS Appt Desk Recap Scavenger Hunt
Medical Terminology Word Search
Messaging Documentation
Surgical Services
Department Booking Instructions - (copy)
Medical Terminology Word Search - (copy)
Surgical Services Common Abbreviations
Surgical Services Matching Game
Surgical Services Specialty Medical Terminology Word Search
VMC - RS
Complete the Sentence by filling in the Blank. - VMC Relief Staff
Customer Service Jumbled Words - VMC - Relief Staff
Medical Terminology Word Search - VMC Relief Staff
MH Chart Overview Jumbled Words
MH Provider Types Concentration
MH Provider Types Flashcards
MH Provider Types Matching
Testing 123
Quizzes
AA Updates/ Copies GQ (DO NOT USE)
Target Dates At A Glance (NEW)
AA Updates/Copies - MH (DO NOT USE)
Customer Service Quiz - MH - (copy)
KPHC Messaging Reason for Call and Smartphrase - (copy)
MH - Proficiency Test - (copy)
MH Fac Info - Depts/Locations - (copy)
MH Fac Info - Depts/Locations - (RLP) - (copy)
Archive
Cancel / Reschedule Activity
Customer Service Quiz
Intro to Call Sharing Knowledge Check
New Hire - Fac Info Scavenger Hunt Activity
New Hire Week 1 Quiz
Primary Care Differences Call Sharing Knowledge Check
Radiology Quiz
Specialty 101 Knowledge Check
Specialty Care Quiz
Specialty Insight II
Target Date Quiz for Specialty
Intradiem - Quizzes in Intradiem
Target Date Primary Care Quiz - (copy)
Target Date Quiz for Specialty - (copy)
Target Dates At A Glance (NEW) - (copy)
Mental Health - OC
Mental Health OC - Proficiency Test
Mental Health - Old Do Not Use
Customer Service Quiz
Health Connect
IE Mental Health Dept Locations/Fac Info
KPHC Messaging Reason for Call and Smartphrase
Mental Health Kern Proficiency Test
Mental Health OC Proficiency Test
Mental Health-SD Proficiency Test
MH Health Connect Quiz
MH IE Proficiency Test
MH Most Commonly Used Terms- Activity - (copy)
MH Most Commonly Used Terms- Select the Correct Answer
(MH) Target Date Scenarios
VAD
New GQ Classes
2024 Refresh 2 Quiz- Core List-Target Date Flowchart - (GQ Assignment version)
Agent Guide Knowledge Check - All About Transfers
Cancel / Reschedule Quiz - 2024
Customer Service Quiz - GQ - 2024
Fac Info Scavenger Hunt Activity
Learning Styles Assessment
Messaging Activity
Messaging Refresh General Queue - 2024
New Hire Week 1 Quiz - 2024
Refresh FacInfo Hunt - (New Hire)
Specialty Care Quiz - 2024
Target Date Primary Care Activity
Target Date Quiz for Specialty Services
Where do I go to...? - 2024
New MH Classes
Customer Service Quiz - MH
Learning Styles Assessment
MH - Proficiency Test
MH Fac Info - Depts/Locations
MH Fac Info - Depts/Locations - (RLP)
Refresh Trainings
Refresh1 2023 - Specialty Target Date Skills Check
Target Date Primary Care Activity - (Refresh)
Relief Staff
Cancel / Reschedule Activity - Relief Staff
Customer Service Role Play - Relief Staff
Fac Info Scavenger Hunt Activity - Relief Staff
Knowledge Check - Relief Staff
Knowledge Check - Relief Staff - 2023
Messaging Activity - Relief Staff
Proficiency Test - Appointment Center Agent - Relief Staff
Target Date Worksheet - Relief Staff
RLP GenQ
Cancel / Reschedule Activity
Fac Info Scavenger Hunt Activity
Surgical Services
Surgical Services New Hire Week 1 Quiz
Surgical Services- Specialty Care Quiz
Surgical Services Test
Surveys
General Queue Training Survey - 2024
General Queue Training Survey - 2024 - (copy)
General Queue Training Survey - 2025 - V2
General Queue Training Survey - 2025 Do Not Use
General Queue Training Survey-Do Not Use
Mental Health Training Survey - 2025
Mental Health Training Survey - Do Not Use
