| A | B |
| Encryption | coding of data |
| System request | formal way of asking for assistance from the IS department |
| E-commerce | web based transactions |
| Strategic planning | requires a company to make decisions about long-range goals and how to get there |
| Objectives | specific tasks that must be performed within a certain time frame |
| Stakeholders | people who are affected by the company's performance, including customers |
| Mission statement | describes the company's overall purpose and direction and usually mentions company' main products, services, and values |
| Systems Review Committee | Computer Policy Committee |
| Feasibility study | several tests that determine whether the systems request is worthwhile to proceed further |
| Tangible benefits | benefits that will produce dollar savings or reduce existing expenses |
| Intangible benefits | benefits that cannot be measured specifically |
| Preliminary investigation | systems analysts investigation(s) of systems request to determine true nature and scope of problem |
| Project scope | means the range or extent of the project |
| Constraint | condition, restriction, or requirement that the system must satisfy |