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Welcome to OZ! Click here to see a list of others who have been to OZ in search of Accountability!
This Week's Activity (Chapter 7: Do It - Read pages 132-143): Why do people fail to "Do It" At Smart & Final, why do we fail to execute? How can we improve this?
Reading Assigment for the Week of September 26th: Chapter 7: Do It - Read pages 144-154
Key Learning: Recognize when you are being pulled below the line when it is time to complete a task.
Click here for a complete list of reading activities.
The Principles of Accountability - Principle Three: Accountability Begins by Clearly Defining Results.
This may seem like common sense, but our experience has shown it is not common practice. In our research, surprisingly 9 out of 10 leadership teams cannot give a consistently aligned answer between team members as to the top three key results the team needs to achieve. They always have a general idea, but are often unable to provide the details. Accountability begins by clearly defining results. A clear definition of results, one that everyone throughout the entire organization can understand and repeat, are essential to getting your accountability system to work.
In a leadership workshop, we asked the European management team of a large pharmaceutical company we worked with what the top result was that they needed to achieve. They told us it was “BUC,” which stood for Business Unit Contribution. We asked the team, “what’s the number?” Everyone went silent. No one wanted to say. We asked them to write down the number on a piece of paper and pass it to the CFO in the back of the room. There was a $300 million dollar variance between the high number and the low number; and that was the senior management team! You can’t hold either yourself or others accountable for unclear results. Well, you can; but it will destroy morale and stop your progress. And you can’t hold yourself accountable for unclear results. Accountability begins by clearly defining results and that always yields alignment, engagement and achievement.
(Click here to view Principles One & Two.)
Excerpt from Accountability Is Something We Do to Ourselves by Roger Connors
The Latest Associates to Visit OZ
Art Rodriquez |
Victor Rios |
Ray White |
Rob Schaeffer |
Patrick Lim |
Gino Galli |
Dave Diaz |
Pete Sandoval |
Joe Souza |
Jesus Arambula |
John Bautista |
Gil Dominguez |
Steve Schiltz |
Jonathan Stiles |
Tom Apodaca |
Ching Liu |
Dwain Johnson |
Joe Yuga |
Sabir Khan |
DeeAnn Catlin |
Kim Wade |
Brenda Garcia |
Evette Hernandez |
Greg Lauro |
Maria Romero |
Alex Jauregui |
Darius Davis |
Juan Alvarado |
Mark Metcalf |
Janaya Ferguson |
Jennifer Oliver |
Leah Willis |
Edgar Ibarra |
Mike McCormick |
Joe McMorris |
To view the list of all associates who have been to OZ, click the link at the top of this page.
Training Update
Tuesday, October 4th - Springhill Suites, Temecula
Tuesday, October 11th - Citadel
Wednesday, October 19th - Las Vegas
Friday, October 21st - Citadel
Thank you to everyone who has signed up for a session.
Please email Mellonie Celestine if you are interested in being added to the class wait list.
Feedback (Card) Activity | Focused Feedback Activity | A Message from Dave Hirz | Using Feedback Daily | Own It | Solve It | How we can use OZ @ Smart & Final | July 25, 2011 Newsletter | August 8, 2011 Newsletter | August 15th Newsletter
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