Home
FAQ
About
Log in
Subscribe now
The Training Team
Bank of America Unit
Actions
Help
Classes
April 4 BofA
April 9th
August 22 Benefits Training
B of A Review
Benefit Services Refresher Training
Benefits Review
Debt Protection Services Review
July 26 EC-ADS
May 31 BofA
Oct 10th Benefits
Oct 10th DP Retention
Sept 13th Benefits
Sept 26th Benefits
Sept 26th DP Retention
Support Staff
Activities
B of A Unit
ADS Rags to Riches
Cardholder Security Plan Rags to Riches
NEW and OLD CP Deluxe Battleship
NEW and OLD CP Plus Battleship
New CP Plus Rags to Ritches
B of A/DPS Combo
DPS & BofA Systems Rags to Riches
Quizzes
E: Benefits Services
Benefit Services - B of A - Customer Care Enrollment Review
Benefit Services - B of A - Customer Care New/Existing Benefits
Benefit Services - B of A - Processing Benefits in Customer Care
Benefit Services - Bank of America - Final Exam
G: Archives (Misc)
Bank of America Customer Treatment Quiz
Forms, Ltrs, Refunds, POEs, & Misc Quiz (DPS)
Surveys
2009 Holiday pay
Ability to work from home
Alternative means of interacting with customers
B of A Website- DPS Feedback
Benefits Assistance Queue Tracking
Benefits Assistance Queue Tracking 1
Call Escalation (Supervisor Support Queue and Direct Dials)
Existing Benefit Calls
Feedback regarding the Bank of America website
POE FAQ
Project Freeze Questionnaire
Questions and concerns for Bank of America
Spanish Calls Length
