Spanish Calls Length

It appears that those that take Spanish calls have a higher AHT. Please help us find out if that's necessary, if so, then why.
Name: 


A red asterisk (*) indicates required questions.

  1. Do your Spanish Calls take longer than your English Calls?*
    Yes
    No


  1. If your answer was yes to question #1, please explain why you think calls in Spanish take longer than the calls in English. Please skip this question if you answered "No" to question #1.





The Training Team
Bank of America Unit