8 Retail Rebate Workflow
Retail Rebate Workflow:
The Retail Rebate Workflow is a simple article that shows you what to do with Mail in Rebate inquiries.
Where is the Retail Rebate Workflow?
If a customer calls you stating that he has not yet received the mail in Rebate/Check that was offered in the Retail Store ad, search for Retail Rebate Workflow in IKB and open the article.
You can also search for Article 78
What are the requirements to qualify for a Mail in Rebate?
-Account must be active for 60 days
-Device must be purchased at a retail store
-Activation of device/account must be done within 15 days of purchase
-Rebate for must be submitted within 30 days of activation of Vonage service / account.
Where can we get the Rebate forms?
Rebate forms are available in-store or store websites. Search for Vonage in the search bar of the retail store website.
What information must be submitted to have the rebate processed?
In an envelope include:
The rebate form with all the information requested
A legible copy of the store’s sales receipt or a confirmation email with the qualifying items circled.
The MAC ID and UPC (Bar Code) located in the outside of the product package.
The address to submit the request is located in all the rebate forms.
What if the customer got the new device to activate it in an old / pre existing account?
Retail Rebates are only available for new account activations.
When are the customers receiving their checks?
Qualifying period is 60 days. The checks are mailed 12 weeks after the 60 days qualifying period. This means that at least, the customer must wait 19 to 20 weeks from the activation date of the new account.
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