Quia - Juan Carlos Moreno's Profile

[copied activities]
- 4S's
- 911 OOC Quiz
- Address Validation
- Call Forwarding Using Telephone User Interface
- Change to the TOS
- D-Link VWR
- Install to Service assessment
- Install to Service Quiz (4/9/07)
- LNPSU
- LNPSU
- Motorola VT2542 Quiz
- NH Scav Hunt Rev 5/28/07- OFFSHORE
- NH Scav Hunt Template 06/21
- NH Test 2 Vonage Template - (copy)
- NH Test 2 Vonage Template - (copy)
- NH Test 2 Vonage Template - Trainers
- NH Test 3 Final - Template
- NH Test 3 Final - Template
- Qualifying Customers for Broadband/High Speed Internet Service
- TE A change of plans. Unit 6 Task 3.
- Troubleshooting No Dial Tone
- UK GNP
- UTStarcom F1000
- V Portal Quiz 2/22/08
- Waived Activation
3 Week New Hire
- 02 - NH Scav Hunt - XX/XX/XX Trainer's Name
- 02 - NH Scav Hunt - XX/XX/XX Trainer's Name - (copy)
- NH Sales Retest
- NH Sales Template - (copy)
- NH Test 1 - Template
[2009 Archive: Quizzes Taken]
- CS W24 - Final Test - March 6th, 2009 - Juan Irrazabal
- CS W24 - General Billing - Feb 27th, 2009 - Juan Irrazabal
- CS W24 - Scavenger Hunt - Feb 20th, 2009 - Juan Irrazabal
- CS W25 - Final Test - March 27th, 2009 - Juan Irrazabal
- CS W25 - General Billing - March 20th, 2009 - Juan Irrazabal
- CS W25 - Scavenger Hunt - March 13th, 2009 - Juan Irrazabal
- CS W26 - Culture and Communication - March 13th, 2009 - Holly Furness
- CS W26 - Final Test - April 3rd, 2009 - Holly Furness
- CS W26 - Scavenger Hunt - March 20th, 2009 - Holly Furness
- CS W27 - Final Test - May 15th, 2009 - Juan Irrazabal
- CS W27 - General Billing - May 08th, 2009 - Juan Irrazabal
- CS W27 - Scavenger Hunt - May 1st, 2009 - Juan Irrazabal
- CS W28 - Final Test - June 26th, 2009 - Juan Irrazabal
- CS W28 - General Billing - June 19th, 2009 - Juan Irrazabal
- CS W28 - Scavenger Hunt - June 12th, 2009 - Juan Irrazabal
- SP W17 - Basic Installations - January 23rd, 2009 - Juan Irrazabal
- SP W17 - Final Test - January 30th, 2009 - Juan Irrazabal
- SP W17 - General Billing - Jan 16th, 2009 - Juan Irrazabal
- SP W17 - Scavenger Hunt - Jan 9th, 2009 - Juan Irrazabal
- SP W18 - General Billing - May 8th, 2009 - Felipe Miranda
- SP W18 - Scavenger Hunt - May 1st, 2009 - Felipe Miranda
Credit Cancel Training
- Credit Training
Escalated Service Assessment
- Escalated Service Assessment
Evaluation Templates Chile
- 01. Basic Service
- 02. group assesment (Template)
- 03. Devices and Telephony (Template)
- 04. Features/ Sign Up (Template)
- 05. Scavenger Hunt - trainer/class/date - (Template)
- 06. Online & CCA Basics Account (Template)
- 07. Shipping & Orders (Template)
- 08. Credits - class - (template)
- 09. LNP & Line Management (Template)
- 10. Billing Test - Trainer/class/date - (template)
- 10. CCA Group Assesment (Template)
- 12. Policies and Procedures (Template)
- 13. Tickets & escalations (Template)
- 14. Tier3 Tools Assesment (Template)
- 15. Final Test - Trainer/Class/Date - (Template)
- 16. Vonage Call Processing - SIP 101 course (template)
- 16. Vonage Call Processing - SIP 101 course (template) - (copy)
- 17. Basic Installation & Networking
- 17. Basic Installation & Networking - (copy)
Exams Template
- 01 - NH Scavenger Hunt
- 02- GB Test - NH -
- 03- Test 3 - Basic Installation -
- 04 - Final Test
- IKB Scavenger Hunt
- Service Test Final -
- Service Test Final - Ale's Template updated
GB Wave 26
- 1st Week Product Training Wave 26
- Call flow quiz
- Features Quiz
- Fraud and Account Merge Workflows
- GB Wave26 Product Training wk3
- General Billing Product Training Week 2 CCA Quiz
Inbound Sales
- 01 - NH Test 1 - XX/XX/XX Trainer's Name
- 02 - NH Exam Scavenger Hunt - Template 08/21/07 -
- 03- NH Test 2 - XX/XX/XX Trainer's Name
- 04- NH Sales Template XX/XX/XX Trainer´s name
Motorola VT2142
- Motorola VT 2142
Nesting
- POST NESTING TEST TEMPLATE
- POST NESTING TEST W1 6/12/06 MS
Nesting Inbound Sales
- CRT/CCA Nesting Template
- CRT/CCA Nesting wave 1
- CRT/CCA Nesting wave 2
- CRT/CCA Nesting wave 3 3/29 HB
- Sales Nesting
- Sales Nesting - (copy)
- Sales Nesting batche 2
- Sales Nesting template
- Sales Nesting wave 3 3/28 HB
New Hire Templates (Quiz/exam)
- NH Exam CCA - Template
- NH Exam Devices and Telephony - Template
- NH Exam Online Account / Features / SignUp -Template
- NH Exam Policies and Procedures - Template
- NH Exam Scavenger Hunt - Template
- NH Final Exam - Template
- NH Quiz Day 11 - Template
- NH Quiz Day 13 - Template
- NH Quiz Day 5 - Template
- NH Quiz Day 6 - Template
- NH Quiz Day 9 - Template
OB Sales
- 01 - NH Exam Scavenger Hunt - 11/13/09
- 02 - Sales NH Test 1 - 11/13/09 - (copy)
- 02 - Sales NH Test 1 - 6/5/09
- 02 - Sales NH Test 2 - 11/13/09 - (copy)
- 02 - Sales NH Test 2 - 6/10/09
- 04 - Sales NH Final - 11/13/09 - (copy)
- 04 - Sales NH Final - 5/4/09
Old templates
- 1 Payment Methods - (copy)
- 7 Rate Plan Change - (copy)
- Service Test Final - Re test -
- Services L2 Quiz - Template
- Vonage Call Processing - SIP 101 course
Pre-Tech
- Home Networking Quiz I - Class 05/29/06 SC
- Home Networking Quiz I - Home Network Cabling and Connection - NH 9-4-06
- Home Networking Quiz I - Home Network Cabling and Connection NH 06-5-06
- Home Networking Quiz I - Home Network Cabling and Connection NH 8-7-06
- Home Networking Quiz II - Class 06/29/06 SC -
- Home Networking Quiz II - Hubs and Switches - NH 9-4-06
- Home Networking Quiz II - Hubs and Switches NH 06-5-06 NF
- Home Networking Quiz II - Hubs and Switches NH 8-7-06
- Networking Basics Overview Quiz - CS 7-3-06
- Networking Basics Overview Quiz - NH 9-4-06 NF
- Networking Basics Overview Quiz NH 6-05-06 NF
- Networking Basics Overview Quiz NH 8-7-06
- Searching for Information: Quiz - NH 06-5-06 NF
- Searching for Information: Quiz - NH 9-4-06 NF
- Try Your Luck @ Net Hunt
- Try Your Luck @ Net Hunt - NH 9-4-06 NF
- Try Your Luck @ Net Hunt NH 8-7-06
- Try Your Luck @ The Love Quiz
- Try Your Luck @ The Red Hot Love Quiz NH 8-7-06
Pre-Tech Templates
- Home Networking Quiz I - Home Network Cabling and Connection (Template)
- Home Networking Quiz II - Hubs and Switches (Template)
- Networking Basics Overview Quiz (Template)
- Searching for Information: Quiz (Template)
- Strategies for Web Searching (Template)
- Test Your Net IQ: Quiz I (Template)
- Test Your Net IQ: Quiz II (Template)
- The Web Whiz Quiz (Template)
- Try Your Luck @ Net Hunt (Template)
- Try Your Luck @ The Red Hot Love Quiz (Template)
Recruiting Archives
- Basic IT - Wave 6 and 7
- Pre-Training Evaluation
- Tech support pre-training evaluation
- Tech support Pre-Training Evaluation
- Tech support pre-training evaluation - 1
- Tech support pre-training evaluation - CS
- Tech support Pre-Training Evaluation GB 02092009
- Vonage Reading Comprehension Test
- Vonage Reading Comprehension Test GB 02092009
Recruiting CS W29
- Pre-Training Evaluation - CS W29
- Vonage Reading Comprehension Test - CS W29
Recruiting Templates
- Pre-Training Evaluation - Template
- Vodafone Reclutamiento
- Vonage Reading Comprehension Test - Template
Sales
- 01 - NH Test 1
- 02 NH Exam Scavenger Hunt
- 03 NH Final Exam
- 04 NH Sales Exam
- Call Control Policies and Procedures
- MBG, RRF, Disco Fee and TOS Updates - template -7/23/09
Sales Updates
- MBG, RRF, Disco Fee and TOS Updates - template -7/23/09
Services
- Service Test Final - Re test - SC 8/28
- Service Test Final 5/12/06 MS TP
- Service Test Final W2 6/26/06 MS
Tech Assessment
- Basic Install/Service Questions
TS W17
- 05. Scavenger Hunt - Juan Irrazabal/TS W17/Jan 9th, 2009 - (copy)
- 10. CCA Group Assesment (Template) - (copy)
- 17. Basic Installation & Networking - (copy)
- Scavenger Hunt - Felipe Miranda / TS W18/may 1th, 2009
- Scavenger Hunt - Felipe Mirandas / TS W18
Uptraining Module Archive
- 01. Online Account Navegation Diagnostic Quiz -August 2008
- 01. Online Account Navegation Final Test - August 2008
- 01. Online Account Navegation Test
- 02. Device Exchange/Replace Options
- 02. Device Exchange/Replace Options - Diagnostic Quiz July
- 02. Device Exchange/Replace Options - Final test july
- 04. Terms of service
- 04. Terms of service - Diagnostic Quiz August 2008
- 04. Terms of service - Final Test August 2008
- 06. Billing / Account Status Quiz August 2008 - Diagnostic
- 06. Billing / Account Status Quiz August 2008 - Final
- 07. Invoice Clarification - Final Quiz
- 07. Invoice Clarification - Final Quiz - August 2008
- 07.1 Pre-test Invoice Clarification - August 2008
- 08. Self Help Quiz
- 09. Tech Installs 1
- 12. V-Case Test
- 13.- Device Change Phase 2
- 13.- Device Change Phase 2 August - Diagnostic
- 13.- Device Change Phase 2 August- Final
- 14. Shipping & Order August Diagnostic
- 14. Shipping & Order August Final
- A. INTERACT beta uptraining March 2008
- B. QOS Evaluation Quiz May 2008
- Genesys GAD Uptraining July 28th, 2008
Uptraining Module Chile
- 01. Online Account Navegation Diagnostic Quiz - Noviembre 2008
- 01. Online Account Navegation Diagnostic Quiz -Septiembre 2008
- 01. Online Account Navegation Final Test - Noviembre 2008
- 01. Online Account Navegation Final Test - Septiembre 2008
- 03. Credits Diagnostic
- 03. Credits Diagnostic - november 2008
- 03. Credits Final
- 03. Credits Final - november 2008
- 04. Terms of service - Diagnostic Quiz Septiembre 2008
- 04. Terms of service - Final Test Septiembre 2008
- 05 MAC & DID Tool
- 06. Billing / Account Status Quiz September2008 - Final
- 06. Billing / Account Status Quiz Septiembre 2008 - Diagnostic
- 07. Invoice Clarification - Final Quiz - Septiembre 2008
- 07.1 Invoice Clarification Final- Septiembre 2008
- 10. Features
- 10. Features - Final
- 11. eNTA & LNP up - Septiembre 2008
- 11.1 eNTA & LNP Process Diagnostics Quiz - Septiembre 2008
- 13.- Device Change Phase 2 September - Final
- 13.- Device Change Phase 2 Septiembre - Diagnostic
- 14. Shipping & Order Noviembre Diagnostic
- 14. Shipping & Order Septiembre Diagnostic
- 14. Shipping & Order Septiembre Final
- 15. Interact 2.1 Tech Support Dashboard
- DID Status Tools Diagnostic
- DID Status Tools Final (under construction)
- Final test International Rate Plans
- How to use Vonage.com Quiz
- Pre test international calling plans
V Case
- V-Case Quiz
Vonage - Archives
- 01 - NH Scavenger Hunt - 03/04/08 UZ
- 01 - NH Scavenger Hunt - 11/02/07 UZ
- 01 - NH Scavenger Hunt - 12/14/07 UZ
- 01 - NH Scavenger Hunt - JB - 02/08/08
- 01 - NH Scavenger Hunt - JIB 11/16/07
- 01 - NH Test 1 - 01/09/08 SH
- 01 - NH Test 1 - 01/18/2008 SH
- 01 - NH Test 1 - 1/2/08 SH
- 01 - NH Test 1 - 12/18/07 SH
- 01- NH Scavenger Hunt -SC-
- 02 GB Test - 1/21/08 UZ
- 02 GB Test . 4/14/08 UZ
- 02 GB ReTest 12/27/07 UZ
- 02 GB ReTest 12/27/07 UZ - 1st
- 02 GB ReTest 12/27/07 UZ . 2nd
- 02 - NH Exam Scavenger Hunt 01/16/2008
- 02 - NH Exam Scavenger Hunt - 12/28/07 SH
- 02- GB Test - NH - 12/21/07 UZ
- 02- GB Test - NH - JB -09/12/07
- 02- GB Test - NH - JB -22/11/07
- 02- GB Test - NH 11/13/07 UZ
- 02- GB Test - NH -JB 02/15/08
- 02- NH Overview- Features - JI Wave 7 Spanish August 9th.-
- 02- NH Test 1 - Features - - (copy)
- 03. Devices and Telephony TSW15
- 03- NH Test 2 - 01/11/08 SH
- 03- NH Test 2 - 04/01/07 SH
- 03- NH Test 2 - 12/20/07 SH
- 03- NH Test 2 - 22/01/2008 SH
- 03- NH Test 2 - CCA - - (copy)
- 03- Test 3 - Basic Installation 1/7/08 UZ
- 03- Test 3 - Basic Installation - JB 21/03/08 TS W10 Chile
- 03- Test 3 - Basic Installation - JB 22/02/08
- 03- Test 3 - Basic Installation 11/21/07 UZ
- 03- Test 3 - Basic Installation 28/1/08 UZ
- 03- Test 3 - Basic Installation -JB - 11/30/07
- 04- NH Sales Template 01/08/08 SH
- 04- NH Sales Template 12/21/07 SH
- 04- NH Sales Template 24/01/2008 SH
- 04- NH Sales Test 01/15/2008 SH
- 04- NH Test -Billing- - (copy)
- 04- NH Test -Billing- - (copy) - (copy)
- 06- NH Test 4 - Basic Installation -
- 09. LNP & Line Management TSW15
- 13. Tickets & escalations GBw21 - (copy)
- 15. Final Test - Juan Irrazabal/TS W15/October 3rd, 2008
- 17. Basic Installation & Networking - TSW15 - 26/09/08
- 3 Vonage
- 4. Terms of service Quiz TSW15 - Juan Irrazabal
- 5 Features
- 6 Number Change / Area Codes
- 7. Shipping & Orders gbw21 - (copy)
- 8 Retail Rebate Workflow
- 9 LNP
- ARCHIVED FEB 2ND - Credits - GB
- Billing test - Final
- C&C Trainer Survey Wave 21st - (copy)
- Chile - NH Scavenger Hunt - 02/08/07 Wave 6 Spanish JI
- Chile - NH Scavenger Hunt - 14/09/07 Wave 10 GB Juan Irrazabal - Ronnie Aulestia
- Chile - NH Scavenger Hunt - 14/09/07 Wave 10 GB Juan Irrazabal - Ronnie Aulestia - (copy)
- Chile - NH Scavenger Hunt - 19/07/07 Wave 5 Spanish JI
- Chile - NH Scavenger Hunt - 30/11/07 Wave 12 GB Juan Irrazabal - Ronnie Aulestia
- Chile - NH Scavenger Hunt - Wave 11 TS - Juan Irrazabal - March 20th, 2008
- Chile - NH Scavenger Hunt - Wave 13 GB Juan Irrazabal - Ronnie Aulestia - January 4th, 2008
- Chile - NH Scavenger Hunt - Wave 14 STS - Juan Irrazabal - June 6th, 2008
- Chile - NH Scavenger Hunt - Wave 17 GBS - Juan Irrazabal - May 2nd, 2008
- Chile - NH Scavenger Hunt - Wave 9 TS - Juan Irrazabal - February 15th, 2007
- Chile - NH Scavenger Hunt -06/15/07 Wave 7 PF
- Chile - Scavenger Hunt - Wave 14 STS - Juan Irrazabal - August 8th, 2008
- Chile - Scavenger Hunt - Wave 15 STS - Juan Irrazabal - September 12th, 2008
- Credit Training - JB - 11/21/07
- Empathy and Active Listening
- IKB Quiz 1.
- IKB Quiz 2
- IKB Scavenger Hunt - (copy)
- NH - Basic Installation - SC - 06/22/07
- NH Billing Test - TS Wave 14th, Juan Irrazabal - August 15th, 2008
- NH Billing Test - TS Wave 15th, Juan Irrazabal - September 19th, 2008
- NH CCA Test - GB Wave 15th, Daniela Carvajal - March 10th, 2008
- NH CCA Test - GB Wave 17th, Juan Irrazabal - May 9th, 2008
- NH CCA Test - GB Wave 17th, Juan Irrazabal - May 9th, 2008 - (copy)
- NH CCA Test - TS Wave 11th, Juan Irrazabal - March 28th, 2008
- NH CCA Test - TS Wave 14th, Juan Irrazabal - June 13th, 2008
- NH CCA Test - TS Wave 9th, Juan Irrazabal - February 22nd, 2008
- NH Exam CCA - JB -031408-W 10 TS Chile
- NH Exam Scavenger Hunt - JIB -03-07-08 TS W10 Chile
- NH Exam Scavenger Hunt - Template 12/13/07 SH
- NH Features Overview - GB Wave 10th - Juan Irrazabal/Ronnie Aulestia - September 21st, 2007
- NH Features Overview - GB Wave 11th - Daniela Carvajal/Ronnie Aulestia - October 12th, 2007
- NH Features Overview - GB Wave 13th - Juan Irrazabal/Ronnie Aulestia/Daniela Carvajal - December 28th, 2007
- NH Features Overview - GB Wave 13th - Juan Irrazabal/Ronnie Aulestia/Daniela Carvajal - December 28th, 2007 - (copy)
- NH Final Test - Juan Irrazabal / GB Wave 10 English / September 28th, 2007
- NH Final Test - Juan Irrazabal / GB Wave 12 English / December 14th, 2007
- NH Final Test - Juan Irrazabal / GB Wave 13 English / January 18th, 2008
- NH Final Test - Juan Irrazabal / GB wave 17th / May 16th, 2008
- NH Final Test - Juan Irrazabal / TS Wave 11th Spanish / April 4th, 2008
- NH Final Test - Juan Irrazabal / TS Wave 8 Spanish / October 12th, 2007
- NH Final Test - Juan Irrazabal / TS Wave 9 Spanish / February 29th, 2008
- NH Test 3 Final GB
- NH Test Final - NH - Hernan Beresiarte Chile 06/07/07 - (copy)
- NH Test Final - NH - Juan Irrazabal / Wave 6 Spanish / August 17th, 2007
- NH Test Final - NH - Juan Irrazabal / Wave 9 English / August 24th, 2007
- Own the Call 2 - Verify
- Own the Call Quiz - Verify
- Service Test Final -
- Service Test Final - 25/02/08 UZ .
- Service Test Final - 07/26/07 TS1, Wave 3 Spanish JI
- Service Test Final - 11/28/07 UZ
- Service Test Final - 12/13/07 JIB
- Service Test Final - Re test 040907
- Service Test Final - Re test - SC 10/18
- Service Test Final - Tech 1 Wave 3 2007-
- Service Test Final - Wave 6
- TS Final Test - 09/14/07 Tech Support 1, Waves 6 & 7 Spanish
- TS Final Test - 09/29/08 Tech Support 1, GB/TS Team
- TS Final Test - October 26th, 2007 Wave 8 Spanish by Juan Irrazabal
- TS Overview - 10/26/07 Tech Support 1, Wave 8 Spanish
- Upselling Chile
- V-Case Test - Spanish Wave 8
- V-Case Test. wave 11
- V-Case Test. wave 12
- V-Case Test. wave 13
- Weekly Quiz 1 - 26/11/07 - 29/11/07 - (copy)
- z 2 Shipping
- z 4 Features - (copy)
- z Credit Reasons and Limits
- z Interact Disposition
- z LNP
- z Payment Methods
- z Rate Plan Change
V-Phone
- V-Phone
Call Control Policies and Procedures
CPNI diagnostic Test
Device upgrade
INTERACT
No Dial Tone/Not Registering Assessment
PCI Compliance - Template DO NOT USE
Tech 1 Up Training Assessment
Tier 3 Tools
Upselling Quiz
Upselling Quiz - (copy)
Vonage Website Redesign Scavenger Hunt
Vonage Website Redesign Scavenger Hunt
Vonage World
Vonage World - $14.99 * 6 Months Promo
Vonage World 8/13/09
Vonage World Mobile