Supervisor Survey

The following survey is anonymous and it is intended to rate your supervisor’s performance and detect any areas of opportunity, so please answer knowingly and truthfully.

Rate each of the following statements in regards to your current supervisor, using the following criteria :

1 Strongly Agree
2 Agree
3 Neutral
4 Disagree
5 Strongly Disagree
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Who is your supervisor?*
    Paulina Soto
    Miguel Vasquez
    Andrea Jimenez
    Jose Vasquez
    Holly Furness
    Sebastian Aguilera
    Cristian Muñoz
    Arinda Godoy
    Daniel Canihuante
    Felipe Salazar
    Rodrigo Valdes


  1. My supervisor keeps me motivated.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My supervisor always keeps me informed and updated about my metrics.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My supervisor teaches me when we realize there is something I don’t know.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My supervisor keeps me informed about important notifications, modifications, schedule changes, etc. in our company (Teleperformance).*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My supervisor keeps me informed about changes and updates in the product and service of our client (Vonage). *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My supervisor always reports my exception hours on time *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My supervisor informs me of my bonus as soon as possible, making sure I agree with it or if there is something that needs to be reviewed*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I know my supervisor will dispute any payroll issues accurately and on time if applicable.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My supervisor keeps me updated with any paperwork or important information I need to know about.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. When I don’t agree with a QA score, my supervisor allows me to listen to the call and helps me dispute any incorrect evaluations*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My supervisor allows me to review the customer’s comments in the surveys (both the positive and the negative) in order to keep up the good work and detect what I can improve*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My supervisor praises me when my work is being well done, encouraging to keep it up.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I have never wanted to change my supervisor.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. When I definitely can’t de-escalate a call, my supervisor takes the sup call without having the customer on hold unnecessary *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. When my supervisor helps me, he/she does so in a pleasant and friendly manner.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My supervisor is continuously giving me feedback about my job
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel I can always ask my supervisor for help or information and he/she will respond promptly.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I am conformed and happy with the supervisor I was assigned.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please write down everything you think we left behind, what we are doing right or wrong or just any feedback you may have about the management team*





Juan Carlos Moreno