Vtech Main eTP 03.19.11
KB Articles
This eTP is intended to test how well KB articles are utilized in addressing customer's concern. This is made to prevent invalid RA calls. Use your critical thinking. Read each scenario very carefully. After selecting the appropriate article based from the scenario, you would have to choose the call reason.
This quiz is timed.
The total time allowed for this quiz is 30 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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