VELP eTP WE 06022012
Read the scenario below and answer questions 1-4.
Customer called to follow up on the UPS label to be sent to her email address. DR shows that label was sent on May 29. Agent verified email and asked if customer checked junk/spam folder or disabled spam filter. Customer confirmed email is correct and that she has checked everything. Agent verified all other necessary information for another request of prepaid label. Agent advised customer accordingly and ended the call.
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