VELP eTP WE 06092012
For questions 1-4, please refer to the scenario below.
Customer called to follow up on the UPS label to be sent to her email address. DR shows that label was sent on June 1. Agent verified email and asked if customer checked junk/spam folder or disabled spam filter. Customer confirmed email is correct and that she has checked everything. Agent verified all other necessary information for another request of prepaid label. Agent advised customer accordingly and ended the call.
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