Vtech Main eTP 12.8.12
Vtech MAIN Feature|| KB Articles and RA Updates
This eTP is intended to test how well KB articles are utilized in addressing customer's concern. This is made to prevent invalid RA calls. Use your critical thinking.
Fill-in question (for items 1-14). Read each scenario very carefully. Think of the appropriate article to be used based from the scenario. Also identify the correct call reason. Call RA answer may apply or not for some scenarios.
This quiz is timed.
The total time allowed for this quiz is 30 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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