VELP eTP WE 10.26.13
Sarah first called the Center last monday, October 21 because her Innotab 2S was not turning on. Since troubleshooting didn't help she was advised that a UPS label will be sent thru her email address. On October 23, Sarah called in again to follow up the UPS label. After checking all your resources, you've found out that the request has already been escalated but no response yet from the client about the label being sent so you advised Sarah to just wait for the label within 3 business days. Sarah agreed and said her goodbye.
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