Transferring Calls to the Technical Section-May '14
This quiz is a refresher on the process of how to receive documentation from technical liaisons and lab technicians when we transfer the call directly to them.
Reference solution #561 and the attached eTraining to answer the questions.
You will be creating a test case to send to your floor trainer as a quiz question. Please read the directions carefully and ask if you need assistance.
You have two chances to get 80% to pass. See your floor trainer if you need another attempt.
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