NPS Review Tracker


A red asterisk (*) indicates required questions.

  1. Name of Evaluator  *


  1. Agent Oracle ID (Strictly put the correct ID)*


  1. Call ID/Session ID *


  1. Review Type  *


  1. Survey Date (For Surveys only)
    Strictly use this format ONLY: MM/DD/YY *


  1. LOB  *


  1. Customer's Name (Copy the format from the survey return)*


  1. Was the matter resolved during the call/Chat/Email?*
    Yes
    No


  1. Please select the number of times the customer contacted us regarding the matter.  *


  1. VOC*


  1. Product Model *


  1. Agent Opportunity: Efficiency  *


  1. Agent Opportunity: Issue Understanding  *


  1. Agent Opportunity: Knowledge  *


  1. Agent Opportunity: Communication  *


  1. Agent Opportunity: Ownership  *


  1. Other Factors
      *


  1. Comments: State briefly and clearly what exactly contributed the detractor
    Ex: product knowledge - what product? what was the wrong information given?*


  1. Order#: Strictly follow this FORMAT: (H123456789)*


  1. Driver  *


  1. Sub-type  *


  1. AHT - (Strickly follow the format: hr:min:sec)*





HP HHO Program
Boise, ID