Canada Escalation Tracker

2+ Call/Chat
Name: 


A red asterisk (*) indicates required questions.

  1. Caller's Name*


  1. Customer's Email address*


  1. Customer's phone#/ANI*


  1. Reason for escalation*
    Repeat caller 2+
    Asking for supervisor/manager


  1. Issue: (Be detailed including references)*


  1. Deescalation Done/Partial Resolution


  1. Who took over the call*
    Cielo
    Jet
    Other TL
    Resolutions
    Canada Agent
    Trainer
    QA
    Official FS


  1. Total hold while looking/waiting for MANAGER/SUP avail. (Follow this format - hr:min:sec*





HP HHO Program
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