Tier 1 WAH New Hire Satisfaction Survey

This survey is to gain a better understanding of the new hire perspective, to improve the training and work experience.


  1. Would you consider the length of New Hire training effective enough to keep you engaged and ensure all of the provided information was retained?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please rate your preparedness after New Hire training in regards to following daily job functions.

            1 2 3 4 5      
      Utilizing the Avaya phone system. Strongly agree  Strongly disagree  
      Navigating your available resources. Strongly agree  Strongly disagree  
      Selecting the correct Lines of Business when needed. Strongly agree  Strongly disagree  
      Assisting callers with existing claims. Strongly agree  Strongly disagree  


  1. Based on your new hire experience, do you feel the expectations provided during training prepared you for your actual daily job functions?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. How would you rate the transition from the training environment to mentoring?
      1 2 3 4 5  
    Excellent   Poor


  1. During the mentoring process did you gain a better understanding of how your position contributes to the success of the NCC?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. How do you feel about coming to work every morning?

            1 2 3 4 5       N/A
      Excited about the chance to assist new callers. Strongly agree  Strongly disagree  
      Overwhelmed by the amount of resoures to navigate. Strongly agree  Strongly disagree  


  1. Have you been encouraged to contact your Team Leader or a member of leadership with any concerns that you may have about your position/ job duties?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have knowledge of the EAP and how they are able to help with work/life balance?
    Yes
    No


  1. How satisfied are you with your opportunity for growth within Sedgwick?
     
      1 2 3 4  
    Very satisfied  Unsatisfied


  1. Please rate your overall job satisfaction so far during your employment with Sedgwick.
      1 2 3 4 5  
    Strongly agree   Strongly disagree





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