QA Form Back Up
Name: 


A red asterisk (*) indicates required questions.

  1. Agent Oracle*


  1. Agent Name*


  1. Call ID*


  1. Call Date*


  1. LOB  *


  1. Call Source  *


  1. Issue*


  1. Call Type  *


  1. Product  *


  1. Strong opening and call closing: *
    Yes
    No
    N/A


  1. Notes*


  1. Acknowledged the Reason for the Call: *
    Yes
    No
    N/A


  1. Notes*


  1. Customer Rapport:
    Yes
    No
    N/A


  1. Notes*


  1. Tone and Demeanor: *
    Yes
    No
    N/A


  1. Notes*


  1. Solution: *
    Yes
    No
    N/A


  1. Notes*


  1. Educated the Customer: *
    Yes
    No
    N/A


  1. Notes*


  1. Process: *
    Yes
    No
    N/A


  1. Notes*


  1. Communication: *
    Yes
    No
    N/A


  1. Notes*





HP HHO Program
Boise, ID