Call listening tracker: Sales Team - January 2020


A red asterisk (*) indicates required questions.

  1. Name of Evaluator

      *


  1. Agent Name*


  1. Call ID / Session ID*


  1. Review Type*
    Live Call (BOSS) - converted
    Live Call (BOSS) - non converted


  1. For Live Call/Chat add date on when it happened.
    Strictly use this format ONLY: MM/DD/YY *


  1. Call Type
      *


  1. Product Model*


  1. Intervention Done  *


  1. Which part of BOSS was not met?   *


  1. Trigger/Opportunity
      *


  1. Summary of the call*


  1. Order#: Strictly follow this FORMAT: (H123456789)*


  1. Did the agent create an opportunity to sell (Offer rate)  *


  1. Coaching action plan


  1. # of contact of the same concern/issue (including contacts to other teams/departments)*
    1
    2
    3
    4
    5
    More than 5


  1. Paste VOC/Customer's verbatim (if applicable), if none, just put NA*





HP HHO Program
Boise, ID