Agent Call Handling Evaluation


A red asterisk (*) indicates required questions.

  1. Agent Name:*


  1. Order Number:*


  1. Call Driver*


  1. Process/Product Knowledge*


  1. Call handling*


  1. Is the customer a repeat caller?*
    Yes
    No


  1. Is the agent ready to take this type of call?*
    Yes
    No


  1. Did the agent try to upsell/cross sell?*
    Yes, agent was very confident.
    No, agent did not upsell.
    Yes, but agent has lack of confidence.





HP HHO Program
Boise, ID