WAH and Onsite Call Rescue
Name: 


  1. Which FWA are you listening?
    WAH Agent
    On Site Agent


  1. Team Lead
    Jam
    Thea
    Nikko
    Dim


  1. Agent Name


  1. Call ID


  1. Audio Quality


  1. Call Type


  1. Call Observation and Call-Outs


  1. Is the TL required to do outbound call (Audio issue):
    Yes
    No


  1. What is the status of the outbound call:


  1. Do we have Red Flags in Handling?
    Yes
    No


  1. What is the Red flag and was this escalated or reported after call listening to the TL?






HP HHO Program
Boise, ID