Customer Service Call Interventions
Name: 


  1. Team Lead
    Jam Mayol
    Thea Mantalaba
    Nikko Demecillo
    Jo Mari Amor


  1. Type of intervention
    Coaching Button in WWE
    One on One Coaching
    Pullout- support ( Others)
    Intervention through Chat/Yammer
    Took over the call


  1. Driver to address
    AHT- Mute and hold
    Processed Challenges
    Red flags and Call Outs
    Scheduled Feedback
    Others


  1. Feedback and coaching provided?
    Yes
    No


  1. Put in comment around the details of the coaching session and the call. Include Call details





HP HHO Program
Boise, ID