How Can i Help

Need 100% honesty. Know this feedback will be used to improve your supervisor.


A red asterisk (*) indicates required questions.

  1. What LOB are you supporting?*
    Customer Service / Returns
    US Sales
    Canada
    Resolutions
    Email
    Consumer Chat


  1. Are you getting enough support from your OM?*

            1 2 3 4 5      
      Is coaching done every week?  Excellent  Poor  
      There are more updates being shared rather than coaching / support  Excellent  Poor  
      Are the coaching sessions more on instructions rather than sharing of ideas?  Excellent  Poor  
      Are you taught on how to improve a metric?  Excellent  Poor  
      Are you given specific instructions on how to improve either NPS, Sales or AHT?  Excellent  Poor  
      Do you feel well supported for you to succeed in your role?  Excellent  Poor  


  1. Do you have any other item you would like to share regarding your OM? Either positive or negative*


  1. Is there anything you would like your OM work on / improve on? *





HP HHO Program
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