Tier 2 DOWNTIME LOG

This is to document all downtime logouts to avoid disciplinary actions.


A red asterisk (*) indicates required questions.

  1. ORACLE ID*


  1. Enter Shift Date: (MM/DD/YYYY)*


  1. Start Time: (HH:MM AM/PM)*


  1. End Time: (HH:MM AM/PM)*


  1. Duration of Downtime: (H:MM)*


  1. Downtime Reason:*
    Tool Issue - ETR (Screenshot with PC Date and Time Required)
    Tool Issue - Punchout (Screenshot with PC Date and Time Required)
    Tool Issue - Yammer (Screenshot with PC Date and Time Required)
    Tool Issue - Dynamics (Screenshot with PC Date and Time Required)
    Tool Issue - Genesys (Screenshot with PC Date and Time Required)
    PC Issue - Global Protect Issue (ASD Ticket Required)
    PC Issue - Browser - Page Can't Be Dislayed (ASD Ticket Required)
    Internet Issue - No Internet Connection (ISP Ticket Required)
    Internet Issue - Slow Internet Connection (ISP Ticket Required)
    Internet Issue - Intermittent Internet Connection (ISP Ticket Required)
    Power Outage (Provide Complete Address)
    Other Reasons (Provide Reason Below)


  1. If Other Reasons: (Please Specify) - Else type N/A*


  1. Posted Screenshot in CS EMPIRE PROOF OF DOWNTIME or ANY ISSUE Groups?
    (YES / NO) - Type of screenshot and details needed per downtime reason.





HP HHO Program
Boise, ID