Critical HP Memorandum of Understanding and Accountability - Sunday, 12/20/2020

Every single agent to watch 2 videos now. This is mandatory prior to starting work. This is now CRITICAL, REQUIRED and MUST BE TRACKED AND REPORTED TO HP at the individual, every single agent and team member.


A red asterisk (*) indicates required questions.

  1. ORACLE ID*


  1. Please select LOB:  *


  1. Enter Shift Date: (MM/DD/YYYY) for week 12/21 - 12/27/2020*


  1. I have viewed, considered and unstood PRIOR to taking my call, chat or email with ANY business associated with the HP Store.*
    https://youtu.be/82afJ3igCDU - Video Part 1
    https://youtu.be/shjmQ5z6rEU - Video Part 2


  1. I the undersigned representative of the HP and employee of TeleTech do ceritify and attest with my signature below (electronic signature) that:

    1. I watched the 2 videos
    2. I understand the message
    3. I now KNOW what i must do and why
    4. I WILL DO IT on every call, chat and email
    5. I will ASK and seek HELP if anything is "off" or I am unclear or the situation warrants it.

    I, (type complete name: Firstname Lastname)*


  1. By submitting this survey, I hereby electronically acknowledge that all my answers above are true and are made by me.*
    Yes - I acknowledge and attest
    No - I don't acknowledge





HP HHO Program
Boise, ID