Agent End of Week Report

this survey is anonymous


A red asterisk (*) indicates required questions.

  1. Oracle Number:*


  1. Were you coached by your TL this week?*
    Yes
    No


  1. Have you acknowledged your CAP?  *


  1. Have you reviewed your empower scorecard? *
    Yes
    No


  1. What are the Code Red//s discussed this week?*


  1. What metric/s are your focusing this week?*
    Conversion Rate
    RPCe
    AHT


  1. Did your TL provide you with the necessary support for you to be successful? *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. How would you rate your TL based on the support provided to you this week?*
      1 2 3 4 5  
    Excellent   Poor


  1. How can we support you better for your to improve your overall performance? *


  1. What is your commitment and action plan this week? *





HP HHO Program
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