Sales New Hire 2021 Training Request

This survey helps us determine what training topics you need for us to conduct in order to improve your understanding about the account therefore helps you how to be an efficient and effective Sales Representative to your customer. Please select the correct answer.
Name: 


A red asterisk (*) indicates required questions.

  1. In BOSS Model, which behavior required are you struggling to with? *
    Opening (Specific to Acknowledgement and Prefacing with benefit)
    Discovery Questions (Struggling in what questions need to be asked in each call driver)
    Positioning (What positioning statement need to use or how to position the product)
    Resolving Objection (How to resolve objection)
    Assuming the Sale (How to Assume the Sale in each type of call drivers)
    Always be checking (How to use ABC and when to use it)
    Completing the Solution (how to determine what products to cross sell and upsell and when)
    Educating Customer (What education do I have to use and what part in the call should I do it)
    Reinforcement (How to convince the customer)
    Close (Branding the Call and Creating Excitement)


  1. If others, please specify:


  1. For Tool Navigation, which tool do you find challenging? Choose atleast 2.*
    Sterling/ETR
    Dynamics and Tenfold
    Yammer
    Genesys
    Punchout


  1. If others, please specify:


  1. If you chose Sterling/ETR, which part of the process do you find challenging? Select NA if you did not choose this tool.*
    Creating and setting up customer account in different pricing tiers
    Editing profile and changing pricing tier.
    Adding and checking notes.
    Understanding different order statuses
    Understanding the Order Summary page
    Different ways to search customer account/order/information
    NA


  1. If others, please specify


  1. If you chose Dynamics and Tenfold, which part of the process do you find challenging? Select NA if you did not choose this tool.*
    Sending Secure Payment Link
    Assigning the call to an existing account.
    Assigning the call to non-existing account.
    Creating an account in Tenfold without the email.
    Tracking your Sales Opportunity.
    Filling out referral form for LVO and SST.
    Tracking calls with price match concern
    Transferring call (Cold and Warm)
    NA


  1. If others, please specify:


  1. If you chose Yammer, what part of the process do you find challenging? Select NA if you did not choose this tool.*
    What to search in Yammer
    How to search some helpful information (ex. Isb process, ink recall, and etc)
    Opening files like Coupon Report
    NA


  1. If others, please specify:


  1. If you chose Punchout, what part of the process do you find challenging? Select NA if you did not choose this tool.*
    Voxpay
    Adding the product to the cart
    Searching for the product using the Filter Options
    Product compare and compatibility
    How to use other payment method: Paypal, Giftcard and Coupon Code
    NA


  1. If others, please specify:


  1. f you chose Genesys, what part of the process do you find challenging? Select NA if you did not choose this tool.*
    How and when to Transfer Calls (Cold and Warm)
    Where to find the numbers of other dept./ACR codes
    NA


  1. If others, please specify:


  1. What other processes do you find challenging? (select all the applies)*
    ISB Process
    Promo Replacement
    HP Plus or Instant Ink
    CTO Cancellation
    STO Cancellation
    Order Delayed
    Returns Process
    Trade In
    Smartfriend


  1. If others, please specify:


  1. What call drivers do you find challenging to handle? (select all the applies)*
    Instant Ink (ex. Cancellation, Delayed Delivery of Ink, Changing Billing Information and etc)
    Technical Issue (ex. Setting up Printer to network, PC won’t turn on, keyboard not working, and etc)
    Post Order (ex. Order Cancellation, Returns and Replacement, changing details, and etc)
    Trade in (customer wants to trade her printer to a new one or get credit out from it)
    Parts Replacement (ex. Customer looking for battery or powercord replacement)


  1. If others, please specify:


  1. What tools and resources do you find challenging to navigate? (select all the applies)*
    Support Website (support.hp.com)
    HP Sales Central (hpsalescentral.com)
    Parts Surfer (partsurfer.hp.com)
    Part Store (parts.hp.com)
    Store Website (hp.com)


  1. If others, please specify:


  1. I have enough support that can answer my questions anytime.*
    Yes
    No


  1. I felt the support given after being endorsed in production.*
    Yes
    No





HP HHO Program
Boise, ID