IVR Feedback updated

This is for misrouted Calls:
Technical Support
Instant Ink
Sales
Other Departments


A red asterisk (*) indicates required questions.

  1. What Number did you Dial?*


  1. What did the customer say in the Options?*


  1. Customer Phone Number*


  1. What type of Misroute*
    Instant Ink
    Technical Support
    Sales
    Canada store
    Other Department


  1. IF the customer dialed a non HHO number and reached HP out what the customer said in our IVR that resulted in them reaching HP Store Sales.


  1. What LOB are you From*
    Sales
    CS/Returns
    Tier 1
    Tier 2
    Canada





HP HHO Program
Boise, ID