RETURNS PILOT

To create Online Returns Awareness and report Errors experienced by Customers.


A red asterisk (*) indicates required questions.

  1. ORACLE ID*


  1. ORDER NUMBER / ANI NUMBER*


  1. Did you know we have an online returns page? or Did you know you can also initiate returns online?*
    Yes
    No


  1. IF YES is the answer in Question 3:
    ASK:
    1. How was your experience?
    2. Why have they not tried it?
    3. What is the error message they are seeing?
    4. Is this why you choose to call or they have other reason why they would rather call?*


  1. IF NO is the answer in Question 3:
    TELL:
    1. Simply type HP.com RETURNS in the search bar. It should show them this link: https://www.hp.com/us-en/shop/cv/returnsandexchanges
    2. Tell the customer there is a video guide that takes them through each step
    3. Easy to follow
    4. They get a response right away and no need to wait on queue*
    Yes
    No


  1. Outcome of the Call?*





HP HHO Program
Boise, ID